All work
Clinic app for Vardnet, 2022
Booking a doctor’s visit in the Vardnet app took nine taps and a form, and a quarter of Monday slots stayed empty.
Role
Product designer
Team
PM and 3 engineers
Time
Four months
The decision
We asked who the visit is for first, so parents booking for a child skip six questions.
What it cost
Clinics get less detail before the visit; nurses now ask two questions at check-in.
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The problem
Vardnet's 40 clinics lost a quarter of their Monday slots to no-shows, and booking took nine taps and a symptoms form most people skipped.
How booking works now
The first question is who the visit is for. Parents booking for a child, half of all bookings, skip six questions. A reminder the day before lets people move a visit in one tap.
The result
Booking takes three taps. No-shows fell 30% in the first quarter, and the clinics refilled most of the moved slots the same day.
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